Dear Valued Riders,
We appreciate your trust in our electric scooter repair services and would like to share some important information to help you make informed decisions regarding your scooter's maintenance.
The electric scooter market is mostly dominated by a handful of manufacturers who supply various brands. While many of these brands provide satisfactory customer service, they may lack stringent quality checks or proprietary designs, and closely monitor online forums to suppress any negative feedback.
We would like to bring your attention to a few scooter brands that may present challenges in terms of repairs due to factors like poor engineering/design, low-quality components, proprietary software, limited customer service, or scarce parts availability. These brands are Joyor, Hiboy, Segway, Jetson, and Hover-1.
We kindly advise you to be cautious when considering these brands. For instance, Segway, a popular choice among users, employs proprietary software that can make diagnosis and repair quite difficult. It is not uncommon for one repair to be followed by another issue.
If you bring in a scooter from Joyor, Hiboy, Segway, Jetson, or Hover-1, please be aware that the repair quote may be higher than usual. These scooters can be challenging to repair due to the aforementioned reasons. We aim to provide the best service possible, and this information is intended to help you make better choices for your electric scooter needs.
Thank you for your understanding and continued support,
-The Skrrrt Scooters Team